Replacement Policy

1. 4-Hour Freshness Guarantee If you receive damaged, spoiled, or incorrect vegetables or grocery items, please report the issue within 4 hours of delivery. 2. How to Request a Replacement - Submit a Support Ticket from your Account page (https://freshbasket.tech/account) with your Order ID, or - Send a clear photo of the item and your Order ID on WhatsApp to 8276965115 (Daily 10:00 AM - 8:00 PM). 3. Resolution Once verified, we will arrange a free replacement in the next available delivery slot or process a refund/adjustment for the affected item.