Cancellation Policy

1. Customer Cancellations You can cancel an order directly from your Account page (https://freshbasket.tech/account) before it enters the Preparing or Packed stage. 2. Orders Already Packed or Out for Delivery Once fresh vegetables have been weighed, packed, or dispatched for delivery, cancellations cannot be accepted online. Please contact support at 8276965115 (Daily 10:00 AM - 8:00 PM) for urgent assistance. 3. Store Cancellations If an ordered item becomes unavailable due to sudden market shortage or quality rejection, we will notify you promptly and cancel or adjust the item with a full refund for any prepaid amount.