Refund Policy
1. Eligibility for Refunds
Refunds are applicable for:
- Prepaid UPI orders cancelled before the Preparing/Packed stage
- Missing items or approved quality complaints reported within 4 hours of delivery
- Weight adjustments where the final packed weight is lower than billed
2. Refund Timeline & Method
Approved refunds for prepaid UPI orders are processed back to your original UPI ID or bank account within 5-7 working days.
3. Cash on Delivery (COD) Orders
For COD orders, any approved adjustment or missing-item credit is deducted at the time of delivery or adjusted via UPI / next order as agreed with the customer.
4. Support
For refund status inquiries, contact 8276965115 or akashkumar0606a@gmail.com (Daily 10:00 AM - 8:00 PM).